Shipping Policy & FAQ

Please understand that we at Lucky Leaf Teas are not responsible for any deliveries that may be affected by customs, natural occurrences, transfers from our postal services to the local carrier in your country, air and ground transportation strikes or delays, nor any extra fees, customs or back-end charges once the package has left our store. While we are magic, the arcane nature of the national and international shipping systems are far too eldritch for us to fathom.

If you are experiencing considerable delays or issues, please do reach out to us at AdventurerSupport@luckyleafteas.com, or via our "Contact Us" page, with your order number and we'll do our very best to set things right!

Please also note that all shipping timeframes are from time of dispatch. Dispatch can take 2 to 3 business days from the time of your order being placed. This does not include public holidays, weekends or sale and promotional periods as even our most dedicated Teamons need a short rest now and then.

Additionally, items which have been damaged (as well as items which have been delayed/lost) by postal services are unfortunately out of our control. Please file a claim with them, and we may assist you.

How long does it take for an order to be dispatched?

Dispatch can take 1 to 2 business days from when we receive your order, not including public holidays or weekends to allow our teamons time to rest and recover their magical energy. But be assured that once we receive your order, we'll get started with packing everything up beautifully for you!

How long will it take for my order to be delivered?

Delivery estimates can be seen at checkout (which are from time of dispatch), but in general:

  • Delivery in the UK will usually take between 2-4 days, outside of any delays that are outside of our control.
  • International delivery will take longer, between 5-15 days depending on your location, though we do everything we can to have your teas with you ASAP. Please be aware that there may be delays relating to customs, which we sadly can't control.

If you require faster shipping, please be sure to pick the shipping option at checkout which suits you best!

What are the shipping costs for items?

Shipping costs are managed by our shipping handlers, and are based on the size/weight of your order. This means we'll never be overcharging you for your shipping. You'll see these amounts at checkout, and can opt between different shipping methods/traceability which may change that cost.

While we endeavor to offer the lowest possible cost in our standard shipping, please note we highly recommend tracked shipping on international orders.

And of course, we offer free standard shipping within the UK for orders over £30, and free international standard shipping for orders over £70.

Will I have to pay duties/taxes on my international order?

As we do not charge VAT on our orders, you may be liable for duties, taxes and/or customs fees on the delivery of your order (depending on your location/order value).

Lucky Leaf Teas is not liable for any additional taxes, duties or surcharges incurred on delivery to your home country.

If in doubt, please check with your country's local authority for clarity on whether you may be levied additional charges.

How do I track my order?

For order tracking, please make sure you select the "Tracked" option for shipping at checkout. You will then receive a tracking number for the delivery service with your order confirmation, which can be used on the carrier's website to track your order from A to Z.

Otherwise, we recommend contacting a local mage who is powerful enough to scry upon your package!

Can I amend my delivery address after placing my order?

Once your order has been dispatched, we at Lucky Leaf Teas are unable to make any changes, additions, cancellations or amendments. The carrier delivering your order may be able to help, and we recommend contacting them directly.

To avoid any delay or mixups with your order, please double check your cart and details before checking out.

If you have made a mistake and your order has not yet been dispatched, please email us at AdventurerSupport@luckyleafteas.com with your order information, or via our Contact Us page and our teamons will do their very best to help!